Your cart
There are no more items in your cart
INTRODUCTION
The blackhorsehoneys.com site (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet network, open to any user of this network (hereinafter referred to as “Internet user”).
The Site allows blackhorsehoneys.com to offer products for sale (hereinafter referred to as the “Products”) to Internet users browsing the Site (hereinafter referred to as “Users”). The User having validated an order will be called “Customer”. The rights and obligations of the User necessarily apply to the Client.
Any order of a Product offered on the Site implies consultation and express acceptance of these general conditions of sale, manifested by the fact of checking the box "I declare that I have read and accept the general conditions of sale blackhorsehoneys.com" .
ARTICLE 1: OBJECT
The purpose of these general conditions of sale is to define, exclusively, by reason of the relations they establish on the Internet network, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.
They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the Parties.
These conditions apply to the exclusion of any other document.
ARTICLE 2 – PRODUCTS
2.1 Products
The Products offered for sale by blackhorsehoneys.com are those that appear on the Site, on the day the User consults the Site.
In case of unavailability of one of the Products, the customer will be informed as soon as possible.
The texts illustrating the Products do not enter into the contractual field.
2.2 Availability of products
blackhorsehoneys.com endeavors to keep the site up to date according to the stocks of products available from our suppliers. However, disruptions are possible. In this case, blackhorsehoneys.com undertakes to contact the customer as soon as possible in order to find an alternative.
ARTICLE 3 – PRICE
Prices are in euros. They take into account any reductions, applicable on the day of the order.
Any order placed on the Site and delivered outside the European Union may be subject to any taxes, customs duties and other related costs which are imposed when the package reaches its destination. These additional costs are the responsibility of the Customer and are his responsibility.
The prices indicated on the Site are guaranteed on the day of the order within the limits of available stocks, and except for manifest typographical errors or omissions.
The prices indicated do not take into account the shipping costs which will be invoiced in addition according to the amount of the order and the country of delivery, and will be specified to the User during the final validation of his order.
These shipping costs do not include customs and other ancillary costs that may be required when entering certain countries, these costs remain the sole responsibility of the customer.
blackhorsehoneys.com reserves the right, which the User accepts, to modify its prices at any time.
ARTICLE 4 – REGISTRATION AND VALIDATION OF ORDER
4.1 Navigation within the Site
The User can find out about the various Products offered for sale by blackhorsehoneys.com on its Site.
The User can browse freely on the different pages of the Site without being committed under an order.
4.2 Registering an order
If the User wishes to place an order, he will choose the different Products in which he is interested, and will express the said interest by clicking on the “basket” pictogram.
At any time, the User may:
obtain a summary of the Products he has selected, by clicking on the basket.
continue or modify their selection of Products by clicking on “Continue shopping”.
complete its selection of Products and order these Products by clicking on “Order”.
To order the Products that he has thus chosen, after having clicked on “Order”, any User must identify himself, by entering his e-mail address as well as the password that he will have chosen beforehand when creating his their account or, if this is their first order, by clicking on "Create my account". In the latter case, the User must accurately complete the form made available to him, on which he will include the information necessary for his identification and in particular his surname, first name, postal address. In addition, the User must provide his e-mail address and a password of his choice which will be personal and confidential and which he will need to identify himself later on the Site.
The User is informed and accepts that the entry of these two identifiers constitutes proof of his identity and manifests his consent.
Once the User has been identified, he must validate the delivery address (as specified in article 5 below) then an order form will appear on the screen, summarizing: the nature, quantity and price of the Products selected by the User, as well as the total amount of the order, the shipping costs, the delivery time, the User's contact details, the delivery address of the Products.
Commercial offers
To benefit from a commercial offer that has been sent to him, the User must enter and validate his “benefit code”, in the field provided, on the Order Summary page.
4.3 Final validation of the order and payment
After having read the status of his order, and once all the information requested has been completed by the User, a summary of this information and of the order will appear and the latter must choose the method of payment with which he wishes to make his payment to definitively confirm his order.
Orders are payable in:
euros by French or international bank card,
It is specified that by making an immediate payment by credit card, the User will then be automatically switched to the payment server of the secure payment platform. This platform is secured by SSL encryption (Secure Socket Layer) so as to protect all data related to means of payment, and that at no time will the User's bank details pass through the computer system. from blackhorsehoneys.com
As soon as he validates his payment, the order is recorded. The User becomes a Client. The order form will be recorded on the computer registers of blackhorsehoneys.com and will be considered as proof of the contractual relations between the Parties.
4.4 Order Confirmation
A summary of the order will be displayed once the order has been validated.
This confirmation will include all the constituent elements of the contract entered into between the Parties.
This order summary will also be sent by email to the Customer within minutes of his purchase.
The Customer will then have access to “tracking his order” by clicking on “my account” and identifying himself with his e-mail address and password.
4.5 Modifying an order
The follow-up of orders placed is accessible from the “My account” menu.
To modify an order, it is necessary to cancel the order, put it back in the basket and then correct it as desired before validating it.
Modifying or canceling an order is only possible when its status is “Registered”.
An order placed in status "in preparation" or "shipped" can no longer be modified.
ARTICLE 5 – DELIVERY & RETURNS
5.1 Shipping times and methods
Your orders are processed as quickly as possible by the Customer Service and the Shipping Department, open from Monday to Friday inclusive.
Orders are prepared upon receipt of payment, payment by credit card guarantees the speed of processing your order.
Delivery time in metropolitan France
Shipments take place within 24 to 48 working hours following receipt of payment for your order, unless otherwise indicated on the “basket” page.
After delivery by our Shipping Department, your order is delivered in 2 to 3 days by COLISSIMO.
These deadlines are in working days, excluding postal delivery problems.
Delivery time to the rest of the world
Your order will be delivered by COLISSIMO
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return costs are . In the event of exercise of the right of withdrawal, the Managing Company will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as that used when ordering. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: The supply of services fully performed before the end of the withdrawal period and the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods liable to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. The supply of audio or video recordings or computer software when unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications. Transactions concluded during a public auction. The supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the site https://goutte-damour.com/ and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers. In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made. In addition, the website https://goutte-damour.com/ is not intended to sell its products in large quantities.
5.2 Delay / non-delivery
Loss of package during transport
Colissimo is a very reliable service. However, it is possible, as in any expedition, that there may be a delay in delivery or that the package gets lost. In the case of a delay in delivery of more than 7 days, the Customer must inform the customer service of blackhorsehoneys.com who will transmit the information to the Post Office to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately forwarded to the Customer's home (in the majority of cases). If, on the other hand, the parcel is not found at the end of the 21-day period of investigation, Colissimo considers the parcel as lost. In this case, blackhorsehoneys.com will send the Customer a replacement package, at his expense.
In the event of non-receipt, no refund or return will be offered.
Order cancellation
In the event of a delay in delivery of more than 7 days from the scheduled delivery date, the Customer may cancel his order by contacting blackhorsehoneys.com Customer Service by email or telephone.
5.3 Anomalies
Any anomaly concerning the delivery (damage, open package, damaged package, broken products, etc.) must imperatively be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the Customer's signature. The Customer must immediately report the anomaly to blackhorsehoneys.com Customer Service so that a complaint can be made to Colissimo.
blackhorsehoneys.com will return the replacement product(s) to the Customer, at its expense.
ARTICLE 6 – QUALITY GUARANTEE
The Customer benefits from a quality guarantee on blackhorsehoneys.com products.
If the defect is proven, blackhorsehoneys.com undertakes to exchange or refund the defective or non-compliant products as well as any return costs within fourteen (14) days.
To obtain technical assistance on a product or any complaint, the Customer may contact Customer Service.
ARTICLE 7 – IT AND FREEDOMS
The information of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential and is not passed on to third parties.
In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Freedoms (CNIL) under the registration number: 1079702 .
In accordance with article 34 of the law of January 6, 1978, the Customer has a right to access, modify, rectify and delete data concerning you.
To do this, the Customer can contact blackhorsehoneys.com:
ContactMail : [email protected]
ARTICLE 8 – COLLECTION OF CUSTOMER OPINIONS
By accepting this document, the Consumer acknowledges having been informed that his Personal Data may be transmitted to the third party Avis Vérifiés in order to collect his opinion following his order. Avis-vérifiés will use the Personal Data of Consumers only in the context of its Solution and for the sole needs of the latter. Verified Reviews is strictly prohibited from communicating to anyone personal or nominative information allowing the identification of the Consumer or infringing the respect of his private life. The Consumer has the option of opposing the dissemination of this information to Verified Reviews by contacting blackhorsehoneys.com.
ARTICLE 9 – DISPUTES
This contract is subject to French law. blackhorsehoneys.com cannot be held liable for damages of any kind, whether material, immaterial or bodily, which may result from the misuse of the products marketed.
In the event of difficulties in the application of this contract, the Customer has the option, before any legal action, of seeking an amicable solution, in particular with the help of a professional association in the sector, a consumer association or any other counsel of his choice.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situation. In the event of a dispute, the Customer will first contact the company to obtain an amicable solution.
ARTICLE 10 – RETURN AND RIGHT OF WITHDRAWAL
Conditions of withdrawal
The Customer has a right of return of fourteen (14) days from receipt of the entire order to withdraw without necessarily giving any reason.
To exercise the right of withdrawal, the customer must notify his decision to withdraw his order by an unambiguous written statement specifying his first and last name, e-mail, address, order number and date:
by mail :
The withdrawal form can be used to facilitate processing.
Refund
In the event of withdrawal by the Customer, the latter must return at his own expense the products that do not suit him in full, unopened and in their original packaging. After receipt and verification of the return, blackhorsehoneys.com will refund the payments received from the Customer without undue delay and, in any event, no later than fourteen (14) days from receipt of the return.
In the event of withdrawal by the Customer on all or part of his order, blackhorsehoneys.com will only reimburse the amount of the returned Products. Shipping costs will not be refunded.
The refund will be made by the same means of payment as the one the Customer used for his order or by bank transfer.