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Blackhorsehoneys.com Refund Policy
Merchant accepted returns are for defective items only
We do not accept returns or exchanges unless the item you purchased
either defective. If you receive a defective item, please contact us at
telephone number or e-mail address below and provide details of the product and defect.
We will then tell you how to return the product.
You will be responsible for the shipping costs associated with returning your item. We are not
responsible for loss or damage in transit. You have to
also, for all returns, prepay shipping and insurance (if applicable).
If your return is eligible for a refund, the refund will not include shipping
shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by
email, within a reasonable time, if you are entitled to a refund or an exchange in
reason for the defect. If you are eligible for an exchange or refund, we will replace the
product or we will refund the purchase price (depending on the original method of payment). Expenses
shipping and handling charges you have already paid are non-refundable and the
refunded amounts will not include the cost of shipping. A maximum period of 15 days
working days after receiving our email may take a while before you see the
refund on your statement.
Contact details :
blackhorsehoneys.com
0756965751
Customers can return unopened items
1. Returning Unopened Items:
We accept returns of new and unopened items. You can return the items
unopened in their original packaging within 30 days of your purchase, with a receipt or
proof of purchase. If 30 days have passed since your purchase, we cannot
offer refund or exchange.
Only regular priced items can be refunded. Sale items are not
refundable.
To track the status of your return, please contact us at the phone number or
at the email address below.
2. Exchanges
We only exchange goods that are faulty or damaged.
When you believe that a product is defective, please contact us, within
30 days following your purchase, at the telephone number or email address below and
provide product and defect details. We will then tell you how to return the
product.
3. Exceptions
Some items are neither refundable nor exchangeable. These items are designated on our
website as non-refundable, on sale or part of a final sale.
4. Shipping
You will be responsible for the shipping costs associated with returning your item. We are not
responsible for loss or damage in transit. You have to
also, for all returns, prepay shipping and insurance (if applicable).
If your return is eligible for a refund, the refund will not include shipping
shipping and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you purchased, please mail it with
a copy of your receipt and any other information regarding your purchase, to the address listed
at the following contact details:
BLACKHORSEHONEYS
For the address please contact us beforehand at
0756965751
5. Process
When we receive your item, we will review it and notify you by email,
within a reasonable time, whether you are entitled to a refund or exchange.
If you are entitled to a refund, we will refund the purchase price and a credit
will be applied to the original payment method. The shipping and handling charges you
have already paid are non-refundable and refunded amounts will not include the cost
of shipment. A maximum period of 15 working days after receipt of our email
may elapse before you see the refund on your statement.
If you are eligible for an exchange, we will ship a new item to the shipping address
initial.
6. Contact details:
blackhorsehoneys
WhatsApp +33756965751